Delete Your Account

Guchor Data | Account & Data Deletion Requests

You can request deletion of your Guchor Data account and all associated personal data at any time, free of charge. This page explains the exact steps to request deletion, what data is deleted, what data is retained and for how long, and how to reach us with questions. Deletion requests are processed within 7 business days and you will receive a confirmation once it is complete.

Method 1: From the Website Dashboard (Recommended)

  1. Sign in to your account at guchordata.com
  2. Go to Dashboard → Support (guchordata.com/dashboard/support)
  3. Create a new request with the subject "Delete My Account"
  4. Include the email address and phone number registered to your account, then submit

We will verify the request and email you a confirmation when your account and personal data have been deleted.

Method 2: Email Request

Send an email to info@guchordata.com (or support@guchordata.com) with the subject line "Delete My Account" and include:

  • Your full name
  • The email address and phone number associated with your account

We will process your request and delete your account within 7 business days.

What Is Deleted

  • Your profile: full name, email address, phone number, and password
  • Your wallet profile, linked reserved account details, and account settings
  • Your BVN/NIN and date of birth, if you completed KYC verification
  • Device recognition records, login history, and OTP verification records
  • Your notifications and support/issue messages
  • Any other personal data not listed under "Data We Retain" below

Data We Retain (and Retention Periods)

  • Transaction records (service type, amounts, dates, transaction references, status, and wallet balance changes) are retained for up to 5 years after account deletion as required by Central Bank of Nigeria regulations, the Nigeria Data Protection Act (NDPA 2023), and tax record-keeping obligations. After the retention period they are permanently deleted.
  • Fraud prevention and security records may be retained for as long as necessary to comply with legal obligations and to prevent abuse of our platform.

Retained records are used only for legal, accounting, and fraud-prevention purposes — they are never used for marketing.

Before You Delete — Important

  • If your wallet still has a balance, contact us first so we can process any outstanding payout — balances cannot be refunded after deletion.
  • Complete or cancel any pending transactions (including airtime-to-cash requests) before requesting deletion.
  • Deletion is permanent and cannot be undone — you will need to create a new account to use Guchor Data again.

Questions?

Contact us at info@guchordata.com. We typically respond to deletion requests within 7 business days.